Return Goods Policyadmin
Return Goods Policy.
Subject to applicable law, Seller will process returned goods for Products purchased from Seller, in accordance with its standard Return Goods Policy.
Seller’s current Return Good Policy is as follows:
-All requests for return of Products must have a Return Authorization Nunber (RMA#) issued by Seller’s customer service department.
*RMA# must be clearly marked on RETURN label.
-All returned Products must be:
(i) returnable to Supplier
(ii) in the original unopened packaging
(iii) in resalable condition, unless such Products are not in original unopened packaging or resalable condition due to the fault of Seller.
-All returns must be shipped Buyers expense to:Keen Healthcare Attn: RETURNS 9510 SE Main Street Milwaukie, OR 97222
–Products that are:
(a) Special Order Products
(b) Custom Products
(c) Distributed Products purchased by Keen® on behalf of buyer which are non-returnable per manufacturer
(d) Products not available for general or unrestricted distribution are all not returnable
-The amount of credit on any given return, as described below, will be issued no later than thirty (30) days after the receipt of the merchandise and necessary documentation and the examination and inspection of such return at Seller distribution return center.
-Products shipped in error by Seller and nonconforming Products – FULL CREDIT – if returned within thirty (30) days of date of invoice. Seller to provide shipping return tag provided by Seller’s customer service department to Buyer.
-Products shipped that are damaged or do not meet Seller standard quality – FULL CREDIT – if returned within thirty (30) days of date of invoice. Seller to provide shipping return tag provided by Seller’s customer service department to Buyer.
-Keen® Manufactured stocked Products returned within thirty (30) days of date of invoice – FULL CREDIT of items ONLY. Shipping cost deducted from credit.
-Keen® Manufactured stocked Products returned after thirty (30) days of date of invoice –15% RESTOCKING CHARGE + Shipping costs deducted from credit.
-ALL Items are non-returnable after (60) days.
-Distributed items (Products/items from other manufacturer than Seller) – returned within thirty (30) days of date of invoice -20% RESTOCKING CHARGE (plus any additional costs incurred in returning such Products to Supplier if applicable) + Shipping costs deducted from credit.
-Distributed Items (Products/ items from other manufacturer then Seller) – returned after (30) days are non-returnable.
-Notwithstanding anything above to the contrary, Buyer shall receive FULL CREDIT on any Products returned as the result of a recall or defective condition.